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Use another scanning method or app: If you cannot scan to your Mac from your printer, try using an app, such as HP Smart or HP Easy Scan, or another method, such as Scan to Email or Scan to Network. Troubleshoot network and USB connection issues: Go to one of the following documents for additional scan connection troubleshooting.

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Before You Begin If you installed a version of Neat on your computer, your scanner driver may already be installed on your computer. If your driver does not appear to be installed, you can download the appropriate driver below.

Download Scanner Drivers for Windows

1. Find your scanner model number by looking on the underside (bottom) of the scanner.
2. Unplug your scanner and close Neat on your computer.
3. Click your scanner model number in the chart below to download the drivers.

   Neat Scanner	Scanner Model Number	32 bit Windows	64 bit Windows
   NeatConnect	NC-1000
   NeatDesk	ND-1000
   NeatReceipts	NM-1000
   NeatDeskOlder Model (Unsupported)	ADF-070108	Not Supported	Not Supported
   NeatReceiptsOlder Model (Unsupported	NR-030108	Not Supported	Not Supported
   Neat Silver Mobile (Unsupported)	SCSA4601EU	Not Supported	Not Supported

4. Once you download the file, extract the MSI file to the desktop, and double click on it to run the driver installer. Once this installer has finished, you should be able to use the scanner with the Neat application. You can delete the MSI once installation is complete.

Download Scanner Drivers for Mac

64 Bit Scanners For Mac

1. Find your scanner model number by looking on the underside (bottom) of the scanner.
2. Unplug your scanner and close Neat on your computer.
3. Click the link for your scanner model number in the list below to download the driver: NC-1000, ND-1000, or NM-1000 (the same driver file is used for all three models)
4. Select the Finder icon from your Dock. The Finder has the blue smiling face icon.
5. Open the Go menu and select the Go To Folder option.
6. Copy and paste the following path in the Go To Folder window to open the directory: /Library/Image Capture/Devices
7. Unzip the driver file you downloaded in step three and drag it into this folder. It should look similar to the image below:
8. To start using the scanner:
   1. If you are 10.10 or earlier, you can open Neat and connect your scanner and you should now be able to start scanning.
   2. If you are on 10.11 El Capitan, follow the steps below:
9. Right click (or CTRL + click) the Scanner Driver file that you dragged into the Devices folder and choose Open. If you see the following message click Open again. You will only have to do this once to allow the driver permission to run. Reboot your computer, and then to try scanning.

Mac Scanner Free

Scanners For The Mac